Return and Refund Policy

Last Updated: April 19 2025

At Lucky Light Games, your satisfaction is our top priority. This policy describes the terms for refunds, returns, and exchanges of products and services we offer.

1. Eligibility Period

You can request a refund, return, or exchange within days from the date of purchase. After this period, we cannot process your request.

2. Requirements for Refunds and Returns

• The product must be in its original condition, unused and undamaged.
• The purchase receipt or invoice must be included.
• For defective products, evidence such as photos is required.

3. Non-Refundable Products

• Downloaded digital products.
• Gift cards or promotional vouchers.
• Sale or final sale items.
• Personalized items.

4. Request Procedure

To submit a request, contact us at neoreelzone.com and provide the following information:

• Your full name and contact details.
• Order number or proof of purchase.
• A clear description of the issue or the reason for your request.
• Evidence (e.g., photos for defective or damaged products).

5. Shipping Costs

Original shipping costs are non-refundable. For returns, the customer bears the shipping costs unless the product is defective or there was an order error.

6. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us immediately. We will review your case and may offer:

• A replacement product.
• A full refund.

7. Changes to This Policy

We reserve the right to update this policy at any time. It is recommended to check this page regularly to stay informed about possible changes.

8. Contact

For questions or concerns about this policy, you can contact us:

• Email: neoreelzone.com
• Phone: +6433668733
• Address: 12 Cranford Street, St Albans, Christchurch 8001, New Zealand